Frequently Asked Questions Following is a set of questions we are frequently asked. These questions and answers will hopefully provide a quick way for you to get an answer to your question. If you cannot find what you are looking for here, please feel free to contact our Support group. |
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Getting Started
Questions
Vehicle Routing Questions
Post-Application Questions
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Getting Started
Questions
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Vehicle Routing Questions
- Where can I get help on using the map and route
selection tools?
Please see the Routing Help page for a good overview of these tools.
- The analysis of my selected route failed. What can I do?
You have several options if your route fails. First, you can select an alternate route and analyze it. If it passes, use it. You can use the Generate a Trip option and let the system find a route that can be approved.
- Can I get a description of my clearance and/or
load failures?
Clearance and weight failures are graphically depicted on the web page in red and summarized in the analysis status message.
- The analysis states that my analysis did
not pass. I select the Restrictions report and the description
talks about limited travel times. What
does this mean?
Your analysis may not pass for the following reasons - vertical clearance failure, horizontal clearance failure, live load bridge analysis failure, and / or a restriction failure. Clearance and weight failures are summarized in the analysis status message and graphically depicted on the Web page in the user specified failure color, but you cannot get a specific description of the failure. The restriction text that can be displayed are conditions the state can place on the state highway network that further limit travel beyond the fixed conditions such as clearances and bridge weight limits. These restriction conditions can be things like construction (temporary closures, lane width restrictions), weather, time of travel, special movement instructions (railroads), etc. These restrictions can either cause an analysis failure or may just add conditions to a move that can be permitted (see the next question). If the restrictions cause a failure, you can either re-route or submit the request for office review.
- The analysis states that my analysis did
pass but encounters some restrictions. I select the Restrictions report
and the description talks about limited
travel times. What does this mean?
You can have a successful analysis but still have a trip that is subject to restrictions. For example, you do not have any routing failures but may be restricted from moving through a specific area during rush hour. Those types of restrictions will be shown here and will also be output on the permit document. This allows you to see the travel restrictions that will be on the permit before you get the permit. You can accept a permit with the restriction, re-route or ask for assistance.
- How do I save a route so I can use it again
later?
On the routing page, select the trip you want to save via the picking, text based, or automated methods. After you have the trip you want to save, choose the "Manage Saved Trip" option from the dropdown list in the "Trip Commands" section. Then click the Add button. You will then be prompted to provide a "name" for the route and the route will be saved. When you want to use that route again in the future, simply change the "method of routing" to "Loading a Saved Trip" (which will give you a list of all the routes you have saved), select a trip from the list and then analyze the route.
- I am using an Apple computer and am having trouble routing.
Apple computers are not officially supported by this site. Users have reported success in issuing permits using FireFox.
Post-Application Questions
- My analysis passed. Why was I not able
to get my permit right away?
There are limits to which permits can be system issued. After one or more of these limits is exceeded, the application must be reviewed and issued by state personnel.
- Can I change an application after I submit
it?
Yes, if the State has not begun to process your application, you may edit it. Go to the My Permits page. Click on the appropriate Request ID. You are now recalling that permit request from the state so that you can edit it. Once you select the Request ID, you need to go all the way through the application process and re-submit the application; even if you are not making any changes. Otherwise, the application will be treated as an abandoned application.
- My permit request is not shown on My Permits
and I have not received my permit. What do I do?
First, make sure that you have the filter set to "ALL". Next, if you click the Request ID you are actually recalling that permit request from the state so that you can edit it. Should you do this by accident, you need to go all the way through the application process and re-submit the application. Otherwise, the application will be treated as an abandoned application. Note: If the state has already begun to process the application you will not be allowed to edit it.
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I don't know what this status on my request means, and I have not received my permit. What do I do?
Status Description Definition Action Bridge Analysis Required A route analysis was not done on routing page. Please wait for state processing. Analysis Failed Routing was attempted but route did not pass Superload analysis. State will reroute and may have to send your request to bridge office. Ready to Issue Request passed analysis and all information is complete; payment accepted; user chose Request Office Review Please wait for state processing. Pending Technical Review or
Sent to BridgeRequest sent to Bridge Engineer for review. Please wait for state processing. This can typically take 10 to 12 business days. If you want to remove this request please notify the State. Permit Amended State has amended this permit Contact state for amended permit. Returned For Clarification State needs more information on some aspect of the request Please go to MyPermits to edit your request and make suggested modifications. Trip Request Recalled by User User clicked Edit on My Permits page; user is modifying application. You must complete application through the Submit on the payment page. User Abandons Application User clicked cancel on payment page If you still require a permit, you must start a new application Permit System Issued System was able to issue permit Print/View permit based on selected delivery method Permit Voided User requested state void/cancel permit No action needed
Technical Questions
- What Internet browsers does the site support?
Please see the System Requirements and Troubleshooting page for details.
- How do I solve my problem viewing a Web page or
the map for selecting a route?
Please see the System Requirements and Troubleshooting page for details.