Frequently Asked Questions Following is a set of questions we are frequently asked.  These questions and answers will hopefully provide a quick way for you to get an answer to your question.  If you cannot find what you are looking for here, please feel free to contact our Support group.

Getting Started Questions How do I get a login so I can begin using the site? How much are the permits? Where can I see the permit rules / regulations / requirements for a state? My permit was not emailed to me... what do I do? What Payment Types can I use? Vehicle Routing Questions Where can I get help on using the map and route selection tools? The analysis of my selected route failed.  What can I do? Can I get a description of my clearance and/or load failures? The analysis states that my analysis did not pass.  I select the Restrictions report and the description talks about limited travel times.  What does this mean? The analysis states that my analysis did pass but encounters some restrictions.  I select the Restrictions report and the description talks about limited travel times.  What does this mean? How do I save a route so I can use it again later? I am using an Apple computer and am having trouble routing.   Post-Application Questions My analysis passed.  Why was I not able to get my permit right away? Can I change an application after I submit it? My permit request is not shown on My Permits and I have not received my permit.  What do I do? I don't know what this status on my request means, and I have not received my permit.  What do I do? Technical Questions What Internet browsers does the site support? How do I solve my problem viewing a Web page or the map for selecting a route?

Getting Started Questions How do I get a login so I can begin using the site? In order to get a login click on the "New Registration" link on the login page of the site. Here you will complete an application. Your acceptance and password will be emailed to you. How much are the permits? Fees for the various permit types are defined in the table below  Permit Type Fee Amount Single Trip OW/OD $60 Annual A01 - Non-Divisible Less Than 14' Wide $250 Annual A02 - Non-Divisible 14' to 16' Wide $500 Annual A03 - Farm Equipment Less Than 14' Wide $80 Annual A04 - Farm Equipment 14' to 16' Wide $150 Annual A06 - Steel Statewide (1 Piece) $500 Annual A07 - Industrial Hauler KRS 189.271 $20 Annual A10 - Manufactured Home (<=15' High/16' Wide) Non-Div $1500 Route Authorization No fee Annual Permit Transfer $10 Where can I see the permit rules / regulations / requirements for a state? You can click on the “LRC website” link located at the bottom of all the pages in the system. My permit was not emailed to me... what do I do? Most likely your permit is in your junk mail folder. You can look for it there. You may also want to add owod.dmc@ky.gov to your email contact list to prevent this from happening in the future. You can always print your permit from the system by logging into the system, click on the My Permits link at the top of the page, search for your permit in the list, and click on the permit id number. What Payment Types can I use? As a carrier submitting the application via the web you will be notified via email that your application has been approved. You will log into the system and pay via the Kentucky Interactive Interface (KII). The KII allows you to pay with a credit card or a bank account.

Vehicle Routing Questions

1. Where can I get help on using the map and route selection tools?
   
   Please see the Routing Help page for a good overview of these tools.
   
   
2. The analysis of my selected route failed. What can I do?
    
   You have several options if your route fails. First, you can select an alternate route and analyze it. If it passes, use it. You can use the Generate a Trip option and let the system find a route that can be approved.
   
   
3. Can I get a description of my clearance and/or load failures?
   
   Clearance and weight failures are graphically depicted on the web page in red and summarized in the analysis status message.
   
   
4. The analysis states that my analysis did not pass. I select the Restrictions report and the description talks about limited travel times. What does this mean?
   
   Your analysis may not pass for the following reasons - vertical clearance failure, horizontal clearance failure, live load bridge analysis failure, and / or a restriction failure. Clearance and weight failures are summarized in the analysis status message and graphically depicted on the Web page in the user specified failure color, but you cannot get a specific description of the failure. The restriction text that can be displayed are conditions the state can place on the state highway network that further limit travel beyond the fixed conditions such as clearances and bridge weight limits. These restriction conditions can be things like construction (temporary closures, lane width restrictions), weather, time of travel, special movement instructions (railroads), etc. These restrictions can either cause an analysis failure or may just add conditions to a move that can be permitted (see the next question). If the restrictions cause a failure, you can either re-route or submit the request for office review.
   
   
5. The analysis states that my analysis did pass but encounters some restrictions. I select the Restrictions report and the description talks about limited travel times. What does this mean?
   
   You can have a successful analysis but still have a trip that is subject to restrictions. For example, you do not have any routing failures but may be restricted from moving through a specific area during rush hour. Those types of restrictions will be shown here and will also be output on the permit document. This allows you to see the travel restrictions that will be on the permit before you get the permit. You can accept a permit with the restriction, re-route or ask for assistance.
   
   
6. How do I save a route so I can use it again later?
   
   On the routing page, select the trip you want to save via the picking, text based, or automated methods. After you have the trip you want to save, choose the "Manage Saved Trip" option from the dropdown list in the "Trip Commands" section. Then click the Add button. You will then be prompted to provide a "name" for the route and the route will be saved. When you want to use that route again in the future, simply change the "method of routing" to "Loading a Saved Trip" (which will give you a list of all the routes you have saved), select a trip from the list and then analyze the route.
   
   
7. I am using an Apple computer and am having trouble routing.
   
   Apple computers are not officially supported by this site. Users have reported success in issuing permits using FireFox.
   
   

Post-Application Questions

1. My analysis passed. Why was I not able to get my permit right away?
   
   There are limits to which permits can be system issued.  After one or more of these limits is exceeded, the application must be reviewed and issued by state personnel.
   
   
2. Can I change an application after I submit it?
   
   Yes, if the State has not begun to process your application, you may edit it. Go to the My Permits page. Click on the appropriate Request ID. You are now recalling that permit request from the state so that you can edit it. Once you select the Request ID, you need to go all the way through the application process and re-submit the application; even if you are not making any changes. Otherwise, the application will be treated as an abandoned application.
   
   
3. My permit request is not shown on My Permits and I have not received my permit. What do I do?
   
   First, make sure that you have the filter set to "ALL". Next, if you click the Request ID you are actually recalling that permit request from the state so that you can edit it. Should you do this by accident, you need to go all the way through the application process and re-submit the application. Otherwise, the application will be treated as an abandoned application. Note: If the state has already begun to process the application you will not be allowed to edit it.
   
   
4. I don't know what this status on my request means, and I have not received my permit. What do I do?
   
   

   Status Description	Definition	Action
   Bridge Analysis Required	A route analysis was not done on routing page.	Please wait for state processing.
   Analysis Failed	Routing was attempted but route did not pass Superload analysis.	State will reroute and may have to send your request to bridge office.
   Ready to Issue	Request passed analysis and all information is complete; payment accepted; user chose Request Office Review	Please wait for state processing.
   Pending Technical Review or Sent to Bridge	Request sent to Bridge Engineer for review.	Please wait for state processing. This can typically take 10 to 12 business days. If you want to remove this request please notify the State.
   Permit Amended	State has amended this permit	Contact state for amended permit.
   Returned For Clarification	State needs more information on some aspect of the request	Please go to MyPermits to edit your request and make suggested modifications.
   Trip Request Recalled by User	User clicked Edit on My Permits page; user is modifying application.	You must complete application through the Submit on the payment page.
   User Abandons Application	User clicked cancel on payment page	If you still require a permit, you must start a new application
   Permit System Issued	System was able to issue permit	Print/View permit based on selected delivery method
   Permit Voided	User requested state void/cancel permit	No action needed

   
   

Technical Questions

1. What Internet browsers does the site support?
   
   Please see the System Requirements and Troubleshooting page for details.
   
   
2. How do I solve my problem viewing a Web page or the map for selecting a route?
   
   Please see the System Requirements and Troubleshooting page for details.
   
   

 

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